Reference

Our Legal Terms, Your Account Rights

Everything that governs how your account works — data handling, usage rules, payment conditions via GCash, Maya, and InstaPay, and how disputes are handled — is set out in this section.

Terms of UsePrivacy PolicyCookie PolicyAccount RulesEligibility Conditions
okkplay Our Legal Terms, Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Security and data handling are built into account operations at okkplay — not added as an afterthought. Every account action, from logging in with an OTP to confirming a GCash or Maya transaction, is processed over an encrypted connection. We keep what we need to operate your account and no more. Here is what that looks like in practice.

Data Retention

We retain account and transaction records only for as long as required by applicable law or to resolve disputes. You may request a summary of what we hold via the Help Center.

Cookie Handling

We use session and analytics cookies to keep your login active and improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact us through live chat immediately and we will freeze the account while we investigate.

Requesting Changes

To correct, update or request deletion of personal data we hold, submit a written request through the Help Center or email. We action verified requests within the period required by applicable law.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

Policy questions are handled through the same support channels as account queries — no separate legal department portal required. Describe the clause or concern you have and our team will route it to the right person. For data-subject requests, include your account ID and the specific right you are exercising so we can verify and action it promptly.

Live Chat Start a live chat session from any page on okkplay. State your legal or policy concern clearly and our team will respond in the same session.
Email Support Send a written query to our support email. For data or privacy requests, include your account ID so we can verify your identity before processing.
Account Help Center Log in to your account, navigate to Help, and select the Legal or Policy topic. Submitted forms are tracked, so you can follow your request status.

Questions About Our Legal Terms Answered

These are the questions we hear most often about account rules, data rights, eligibility and how our policies work for players in the Philippines. If your question is not here, live chat can pull up the relevant clause for you.

They apply to every account holder on okkplay where access is permitted under Philippine law. Eligibility conditions must be met before an account can be created or used.

The effective date appears at the top of each policy document. We also notify your registered contact address when a material change is made, so check your messages after any update.

Yes. Submit a data-subject access request through the Help Center or by email, include your account ID, and we will verify your identity before sending the data summary.

We retain records for the period required by applicable law. After that retention period ends, personal data is deleted or anonymised in line with our privacy policy.

Payment details are processed only through the relevant payment rail — GCash, Maya, or InstaPay — and are not shared with unrelated third parties outside of what is required to process your transaction.

Applicable Philippine consumer protection rules take precedence where they conflict with platform terms. For anything else, our terms specify the governing law, which is stated in the full document available in your account Help Center.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.