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How okkplay Handles Your Personal Information

Your account data — including payment-method references for GCash, Maya, and InstaPay transactions — is collected and stored according to a clear set of rules that define exactly what we hold, why we hold it, how long it stays on file, and the steps…

Account Data ProtectionLocal Payment PrivacyYour Access RightsLive dealer tables and bingo
okkplay How okkplay Handles Your Personal Information
DATA CARE STANDARDS

How We Protect and Manage Your Data

Account data at okkplay travels over SSL-encrypted connections at every point — from your login OTP to your GCash deposit confirmation. We use session cookies to keep your login active across devices, and analytics cookies to check how the platform performs on mobile. We do not run advertising cookies that follow you outside this site. Data tied to financial transactions, including InstaPay and Maya records, is held for the period required under applicable regulations and then scheduled for deletion.

SSL Encryption

All data sent between your device and our servers travels over SSL encryption. This covers login credentials, transaction data, and your GCash or Maya account references.

Cookie Policy

We use session cookies for login continuity and analytics cookies to measure platform performance. No advertising cookies track your activity outside okkplay.

Data Retention

Financial transaction records — including InstaPay transfers and wallet deposits — are retained for the period required by applicable regulations, then scheduled for deletion.

Correction Rights

You can request a review of inaccurate personal data held on your account. Submit this through the Help section and we address each request individually.

REACH OUR TEAM

How to Contact Us About Your Data

If you want to ask about the data we hold on your account — or if you believe something needs correcting — reach our support team directly. Queries about payment-linked records, such as transaction history tied to a GCash or Maya deposit, can be raised through chat or by submitting a request in the account Help section. We handle each request individually and follow the timeframes set by applicable data-privacy rules.

Live Chat Open the chat icon from your account dashboard to reach a support agent. Data queries about your GCash or Maya transaction history can be raised here directly.
Email Support Send your data-access or correction request to our support address listed in your account settings. Include your registered account email for faster matching.
Account Help Desk Log into your account and visit the Help section. From there, submit a formal request about data retention, deletion or record correction at any time.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about data handling, cookies, and your rights as an account holder on okkplay. Each answer addresses a specific part of this policy — from what we collect at registration to how long transaction records tied to GCash, Maya or InstaPay stay on file. If your situation is not covered below, our support team handles privacy queries directly through live chat or the account Help section.

We collect your name, contact details and payment method references — including your GCash or Maya number — needed for identity verification and transaction processing on your account.

We share data only with payment processors and identity-verification partners required to operate the platform. These partners are contractually bound and cannot use your data for their own purposes.

Yes. Log into your account and submit a data-access request through the Help section. We process these within the timeframe set by applicable data-privacy rules.

Transaction records — including deposits via GCash, Maya and InstaPay — are kept for the period required under applicable Philippine regulations. After that, they are scheduled for deletion.

We use session and analytics cookies. Session cookies are required for login continuity; analytics cookies can be adjusted through your browser settings without affecting your account access.

Contact our support team via live chat or the account Help section straight away. You can also raise a formal complaint with the relevant data-privacy authority where local law allows.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.